We, at DAS, certainly understand your frustration. In transporting over 140,000 vehicles each year, we recognize that there are some shipments that will not go according to expectations. In those cases, our customer service team will work with the customer, within the guidelines of the services purchased, in any attempt to remedy the problem as quickly as possible. Please keep in mind that DAS offers a menu of services that allow each customer to tailor their move to meet their specific requirements. For instance, for the cost conscious customer, there is a program that provides terminal to terminal shipping with no guaranteed transit time. While the pricing is extremely competitive for this service, longer transit times can often become problematic for the customer. That was the case with this move. For those customers with time sensitive shipments, we offer guaranteed transit times, expedited transit times, and a Fast Track program, all available for a modest additional charge. We convey our apologies if we failed to explain the level of service you purchased and hope you will find it in your heart to reconsider using DAS in the future.