Review Report Review
DAS

Cary H Submitted this review about Dependable Auto Shippers
Review made Live: 9/2/2015 5:45:00 PM
We dropped off our car at the DAS terminal in Virginia on June 3. Our car finally arrived in Oregon on July 2.

So it took DAS 29 days to ship the car for a fee of $1720. The car was incredibly dirty and the tires were partially flattened because the car had been idle for so long.

When I talked to DAS in late June, I was told that the car sat in the Virginia terminal for 3 weeks without even being loaded onto a truck. Moreover, for about one week in late June, no one at DAS could even tell me where the car was and when it would arrive in Oregon. During this time, I got several automated messages from DAS that provided misleading or incorrect information on the status of the car shipment.

It is absolutely unacceptable that it took 29 days to ship our car. And it is absolutely unacceptable that DAS didn't even know what was going on for several weeks. I have complained about this to a DAS person by phone and in an email to the salesperson Bryan Evans, and I have also submitted an online survey describing the problems we have had. But DAS has not even bothered to reply.
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Evans
Quote or Order Cost:
$1720

Car Condition
  • Vehicle was dirty