Review Report Review
Dependable Auto Shippers

Bill Submitted this review about Dependable Auto Shippers
Review made Live: 4/23/2015 1:25:00 PM
I picked DAS to ship my eBay purchased Jeep CJ7 from California to NY based on their favorable pickup window. I called around to different companies and DAS was pretty much the only one who said "yes we can pick up on Friday or Saturday your choice". Looking to make it convenient to the seller I went with DAS. Their initial customer service and pickup went smoothly. Vehicle sat in their terminal over the weekend and went out on a carrier very early Tuesday morning after being picked up on Saturday afternoon. Very reasonable. During the transport time I came across horrendous reviews for DAS and I began to panic. Sure enough, 3 days before scheduled delivery I called to check status and was told vehicle should be at the Linden NJ terminal tomorrow. Well tomorrow came and went so I called again and got the dreaded "oh, your vehicle is in New Mexico". Looks like the truck broke down. Panic justified, or so I believed.
To make a long story short, I called customer service several times and never got a rude or obnoxious representative as stated in other reviews. I also never had outrageous hold times either. They gave me a window that the alleged broken truck would be fixed, and my vehicle was back on the road within stated time frame. Once back on the road, delivery was quick and ended up being 5 days late. Not the end of the world. The Linden NJ terminal dispatcher (Chris) was knowledgeable and courteous. Chris stated my delivery was to be on April 23rd 2015 between 8 and 11 AM, and it arrived at 9:30. No damage, no drama. My only complaint would be Bernie Torres. When I called to speak to him about the "broken truck" his response was not very customer service oriented. Rather than say "oh, I'm sorry sir let me look into it" he stated "what you're mad because the truck broke down!!??" So overall my experience was OK. Not fantastic, not horrible.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
46268688
Quote or Order Cost:
$990