Review Report Review
Undependable Auto Move

Chris Submitted this review about Dependable Auto Move LLC
Review made Live: 5/25/2018 7:49:00 PM
I hired Dependable Auto Move, LLC to transport 2 vehicles from the east coast to the west coast on the 15th of May. Matt agreed to that date. I flew from Washington State to North Carolina and drove 430 miles specially for this transport. On the 15th of May, no one came nor called the 2 phone numbers I gave to Matt. He texted and emailed me on the 17th to say the driver was trying to get in contact with me but had to leave with another load. Matt then asked if we could we set up another time. I gave him the 20th and 21st of May and he again failed. He failed to call and he failed to text, I had to call him for an update on whether he found a driver. Getting ready for another deployment, I had to leave my car on the east coast and fly back to the west coast, still willing to work with Matt at Dependable Auto Move. I texted him on the 22nd of May stating “ if I cannot find someone to pass along my car by the week’s end, give me a refund”. He immediately issues a refund. I asked for a refund on the 23rd of May and he stated he had already refunded $100 but he owed the driver, that never came or called, $100 for the dry run. The apologies I received from Matt on behalf of Un-Dependable Auto Move were drenched in blame. I can care less about the $100 they stole from me, but I do care that they had the nerve to blame me for their mistakes. I bought a cell phone specifically for this transaction and Matt called it once on the 20th of April when Dependable Auto Move was trying to get my business. If you deal with this company make sure your phone has detailed billing, record every call between you two, and be extremely flexible. If you’ve been screwed by these guys already contact the Office of the Attorney General; Utah State Capitol Complex; 350 North State Street Suite 230 or call 1-800-244-4636. https://attorneygeneral.utah.gov/contact-us You can also utilize the BBB at, BBB 3703 W 6200 S Salt Lake City, UT 84129 Phone: (801) 892-6009 Fax: (801) 892-6002 Email: info@utah.bbb.org URL: http://www.utah.bbb.org
Shipment Details
Origin State:
Georgia
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
# 30442-ZF
Quote or Order Cost:
$2200