Company Response Review Report Review
Longer process than anticipated

Liz Submitted this review about DIY Transport Inc.
Review made Live: 6/23/2015 8:44:00 AM
I had never completed this process before, so my expectations were higher. DIY had a competitive quote and they were one of the first to contact me. They had good reviews and a good BBB rating so that's why I chose them. I confirmed my business with DIY on Monday and my car wasn't booked for transport until Thursday afternoon. Despite being told my car would be picked up on Friday morning, it wasn't picked up until Saturday afternoon and wasn't delivered until Tuesday the following week. I had some issues coordinating transport with my dealership; DIY had a driver on Wednesday and my dealership contact was out that day. Once I was able to get a dealership contact for the driver to communicate with, the driver was no longer responsive. Once I increased the price I was willing to pay for the transport, a driver was booked in minutes. I had to check with DIY every day to ensure that they were still working on my request, which was a little frustrating. If I were to do this again, I'd pay a little higher price in the beginning to ensure the process ended faster.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Missouri
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5917686
Quote or Order Cost:
$950

Company Response
joseph from DIY Transport Inc. Submitted this response.
Response Date: 6/25/2015 1:19:00 PM
Hello Liz, I am sorry to hear about things not being satisfactory with your transport. In regards to driver dispatch, we generally operate within a 1-5 day window from the ready date. That Thursday fell within that window. As far the communication with the driver, we are taking steps to make sure that EVERY driver keeps in mind the importance of keeping in contact with customers. The increase in price was based on the route and changes within the route. I apologize if things were not explained clearly during the placement of the order and we will definitely take the necessary actions to ensure that this doesn't happen again. Thank you for your business and if you have any questions or would wish to elaborate on anything mentioned in this review please contact me personally. - Anthony Customer Service Supervisor DIY TRANSPORT diytransport.com 602-388-2202