Company Response Review Report Review
Cross Country Auto Transport

Abraham Rothberg. Submitted this review about Cross Country Auto Transport
Review made Live: 6/24/2008 11:37:00 PM
Dealing with Cross Country Auto Transport was one of the most frustrating experiences of my life. Phone calls not answered.
If I got a answering machine and leave a phone number, no one calls back. When someone calls back with a PU date or delivery date it is wrong 99% of the time [A LIE]. I had a contract from Davie,FL. to Bronx,New York for $650.Gave deposit of $175, leaving a balance $475. When car was delivered the driver told me it would cost $700,or he would not leave the car. That is $225 in additional cost. I was never notified by anyone at CCAT of any increase in price. I would never use CCAT again, even if it 's free. I think they are thieves, that know what they are doing, they have been in business a long time.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Feldman #1364224
Quote or Order Cost:
$875

Car Condition
  • Vehicle was dirty
Company Response
Luis Molina from Cross Country Auto Transport Submitted this response.
Response Date: 6/25/2008 6:56:00 PM
We apologize for any inconvience, delivery dates are strictly estimated....there is no gurantee in this industry beware of anybody that does, In your contract it states clearly that there may be a fuel surcharge added to your move in this case it was. Fuel is something that is completely out of our control.. Again sorry for the inconvienence