I recently needed to move a new car from Newport, RI to Seattle WA. I was so short on time and needed to find a carrier on a saturday morning. I contacted a few companies that i found online and CCAT were the only one that answered on a Saturday. I requested an expediated service, paid an extra 250$, and was promised a pickup between Monday and Thursday. Althought the transport called and promised a pick up on Wednesday, noone showed up till friday morning. The car was In seattle on Thursday morning in 6 DAYS, EARLY AND IN PERFECT CONDITION.....i can't complain about That. However, i went thru some intense stress with CCAT customer service! Everytime i try to reach customer service, i have to wait forever to get thru, and IF,,IF u get someone on the phone, they barely have a clue of what's going on. I left a couple of voice messages but i never heard from anyone, i submited and online tracking request for my car and got no response. I almost canceled and lost my deposit cause i got so frustrated with their customer service. In addition, there is no accurate tracking whatsoever, they had no clue that the car was even picked up on Friday and i was given an Estimate of delivery of 11 to 14 days.
I can't complain about the transport job itself, i was in a rush to get my car out and they came thru. However, Cutomer Service needs so much improvement.
Shipment Details
Origin State:
Rhode Island
Pickup:
Late
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1344685
Quote or Order Cost:
$1400
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