Thieves

Jeff Submitted this review about Countrywide Auto Transport(CA)
Review made Live: 3/31/2009 11:22:00 AM
Terrible company. They did not return calls. We gave them 18 days to give us a pick up date and they NEVER called us. They kept saying call us back. They are fast talkers. They told us they would fax us a cancellation agreement and they never did. They kept telling us they would have a truck soon, but it NEVER happened and we had to call them and chase them. No price is worth this hassle. I will sue them if I have to and report them to the appropriate agencies. I would bet they posted some of the positive comments on this site. Save yourself a huge hassle and DON'T USE THEM. We called another company and they were prompt and picked up our car the next day. We told Countrywide we were leaving and needed our car back home at a certain date. It did not matter to them.

Company Response
cwat from Countrywide Auto Transport(CA) Submitted this response.
Response Date: 4/24/2009 12:24:00 PM
In reference to the above posted Blog. We Countrywide Auto Transport are A high volume shop. We have been in the transportation industry just over 20 years and we transport up to 1,000 vehicles a month. As a high volume shop, we are bound to have an occasional unhappy customer. With the volume that we do (According to Transport reviews) verses the number of complaints that we allegedly have (According to Transport reviews), we show a .53 % ratio of customers (Happy Or Unhappy) that have actually posted a Blog on Transport Reviews. This means that for every 300 customers, we have 1 Possible unhappy customer. Although 0% ratio of unhappy customers is our obvious daily goal, we do on occasion get a customer that just can not be pleased. In the customer service industry, it is close to impossible to please every one. In addition to that, we (Countrywide Auto Transport) obviously know each and everyone of our customers. More that half of the Blogers with complaints on Transport Reviews are in fact Unverifiable. Unfortunately a web site such as Transport Reviews, gives "one unhappy customer" an opportunity to post 5 or even 10 fake Blogs. Many of the Blogs on this web site are in fact over exaggerated, outrageous and or fabricated stories. We are currently consulting an attorney in reference to verifying the origin of these unverifiable "unhappy customers" Making sure that they are not from one malicious individual. Upon discovering who theses malicious Blogers are, we will pursue legal action immediately for Defamation Of Character. It is a travesty for a web site such as Transport Reviews, which is intended to help the Consumer, mislead and misinform them instead. As well as unfortunately give an opportunity to anyone that wasn’t "happy", to "bash" an honest and hard working company. We have, are and always will strive to provide all of our customers with a hassle free transport with the best customer service. Countrywide Auto Transport 949-347-1680 27762 Antonio Parkway, Ste L1601 Ladera Ranch, CA 92694