Company Response Review Report Review
My car was never picked up.

Thomas Wyatt Submitted this review about Countrywide Auto Transport(CA)
Review made Live: 6/27/2008 11:05:00 PM
PLEASE READ THIS BEFORE YOU HIRE COUNTRYWIDE AUTO .I rate them as a 0 on a scale of 1-10.I hired Countrywide Auto to pick my car up on May 9. I paid them that day and was told my car would be picked up in 3-5 days . I promised the person who had my car stored there that it would be moved in that time . After the initial 5 days passed , I contacted them and was told that they had a driver scheduled and it would be picked up any day now. That is when the stories began.... For the first few weeks it was phone tag , I would call and they would say I will call you right back, and they would not. When I asked for a manager , I started talking to Mike , who said due to the rising fuel prices it was going to cost more to bring the car back,but he would make sure it was picked up soon. 7 weeks in and that day has not came . I finally asked for a refund because if I do not get my car picked up NOW , I am going to lose it , as the person who has it stored has to have it moved . They told me I could not get a refund, then that I had to send an e-mail to get a refund and then he said again I could not get a refund he would get it moved. After now speaking to some reputable companies, I have found out that it is not standard practice to even take any money before the car is picked up. Then at that time a deposit is paid and the balance is paid as C.O.D. to the driver. So please do not give them money up front.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Ohio
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
44891
Quote or Order Cost:
$835

Company Response
cwat from Countrywide Auto Transport(CA) Submitted this response.
Response Date: 6/30/2008 11:05:00 AM
WE HAVE THIS CUSTOMER SCHEDULED FOR PICK UP WITH BENNET MOTOR EXPRESS FOR PICKUP.LEAD TIMES AND PICK UP TIMES ARE DELAYED AT THIS POINT FOR EVERY CARRIER DUE TO OUTRAGEOUS GAS PRICES.WE ARE THE ONLY COMPANY THAT IS STILL NOT CHARGING FUEL SURCHARGE.