Company Response Review Report Review
Damaged Porsche Boxster S

Nick Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 2/21/2008 5:59:00 PM
This was the worst experience of my life. Everything that could have gone wrong, went wrong.
I was told my Porsche Boxster S would be delivered on a certain date and then find out that it would be another week, and that the car was "stored" in a warehouse. I could only imagine what that meant. After many calls to Zanner and the owner Diane, and being told if I would be willing to pay more, they finally got another truck to pick up my car, but this is where all the damage was done. A ripped back window, paint damage to my door, plus numerous dings and scratches, about $3500.00 in damage. I wasn't even contacted by Cascade that damage had occurred. The new truck company was professional enough to let me know what happened. When I called Cascade, all I got was I needed to file a claim with the insurance company. I was faxed a Certificate of Insurance for the truck company and told that I needed to contact the adjuster, but because the damage happened in their lot it wasn't covered. At that point, Cascade told me I was basically on my own to pursue collection from the truck company. How unprofessional and insulting. After damaging my prized possession, to be told I was on my own is the last straw. At this point, I've called the truck company numerous times everyday to collect payment. I've been told that a partial payment is in the mail and the balance will follow. I will proceed with a formal complaint against Cascade as to their business practices.
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Zanner
Quote or Order Cost:
$585

Car Condition
  • Vehicle was damaged
Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 2/22/2008 1:05:00 AM
Cascade Vehicle Shipping deeply regrets what occurred to Mr. Cavazos. Victor's Transport was dispatched to transport Mr. Cavazos' vehicle. Victor's Transport had hauled for Cascade previously without incident. Victor's Transport had only one negative rating from any broker and that was for a late/no show. However, as a policy, Cascade reviews the performance of drivers each and every time they haul a vehicle. As a result of the way in which Victor's Transport handled this situation, Cascade has permanently banned them from hauling any of our vehicles again. Even one such incident is completely unacceptable to Cascade Vehicle Shipping. As soon as it was discovered that Mr. Cavazos' vehicle had been put in storage, Cascade immediately dispatched another driver to retrieve and deliver it. Cascade voluntarily agreed to pay additional money in order for this to happen. Cascade stayed in regular contact wtih Mr. Cavazos, and continues to do so, offering to escalate the situation up to the Department of Transportation to review Victor's Transport's authority to haul freight for any broker. Cascade continues to offer Mr. Cavazos assistance. The actions of Victor's Transport was inexcusable and reprehensible and they should be held accountable for the damage caused Mr. Cavazos' vehicle. Althought it is against the terms of this website for Cascade Vehicle Shipping to post a negative review against Victor's Transport, we strongly encourage Mr. Cavazos to do so as we want the public at large to be aware of them and stay clear of them. Again, as in the beginning, our sincerest apologies to Mr. Cavazos.