Company Response
Kathleen Parker from
Car Shipping Pros Submitted this response.
Response Date: 7/2/2015 1:40:00 PM
Thank goodness these previous reviewers all were kind enough to share their great experiences with the world in a positive fashion! Mr. Shardul Mehta, we got you officially assigned to a truck going 3 thousand miles for $200 less then the $1400 going rate. We applied AAA and monthly discount promo codes to drop the rate and get you out bare skin and bones. So I ask again sir , what exactly did we do wrong here? Mr. Mehta this is America where profitable organizations make a profit yes and charge their corresponding fees sir. God Bless America! We are capitalistic by nature and companies in the auto shipping industry like us specialize in car shipping not free shippings. Also when you say deal with this company. Carriers simply can not afford to deal one on one with private loads sir as the level of customer service they would have would be simply unbearable for them driving and all. So yes brokers deal with private loads like yours and we work with our team of drivers. Anyone contacting this carrier company will in fact be forwarded and relayed to us as they prefer to deal directly with bulk dealership loads. We also are not a taxi service which is clearly what you demanded the carrier and us both provide for free of course after you continuously hounded the carrier to drop his fee which of course he would not, AFTER you signed a legally binding contract you agreed to? The carrier demanded the $200 fee before even accepting this load because he wanted a guarantee your car would be there after you made it crystal clear you would shop around until the end not seriously committing to any shipper at all. He clearly did not feel he would go pick up a car that was possibly not there. With rising fuel costs and insurance costs these carriers have a right to protect themselves sir rightfully so. You purposefully gave us a zip code that was popular so we would dispatch it to a driver and then called back and proceeded to change the zip code to a much farther one again all part of the continuous absurd haggling techniques.
Bottom line Shardul we are a rock solid company that works hand in hand with the federal government and the Marines and military. We follow a code of ethics and high standards we apply on EVERY load. However free transports we do not provide sir or free taxi service. We do provide an exclusive door to door service AS LONG AS THE 100 FT LONG CAR CARRIER CAN PHYSICALLY FIT ON THE ST OF THE DELIVERY AND PICK LOCATIONS. We in fact were very clear of this and we shared this with you verbatim. If anyone here knows us and has dealt with us they know we are a VERY TYPE A personality type of crew from the gals to the fellows that all make up our wonderful team sir. We are not perfect as we remain imperfect folks dealing in an imperfect industry with some times even the challenging ways of mother nature. One thing is for sure though, we work hard at what we do honestly. You got a steal sir not only a deal however the world for free is not within the scope of reason.