REFUSAL TO REFUND DEPOSIT
EDWIN DENTY
Submitted this review about
Car Movers USA
Review made Live: 5/15/2008 2:55:00 PM
ON 4/6/08 I SIGNED A CONTRACT WITH CAR MOVERS USA, TO TRANSPORT MY 2000
OLDSMOBILE SILHOUETTE, FROM SARASOTA FL TO HOLLISTON MA, FOR $500.00,
ON 4/7/08 I WAS CONTACTED BY THE ABOVE COMPANY AND INFORMED THAT THE
PRICE WAS NOW $600.00, AND A $125.00 DEPOSIT WAS REQUIRED. I SIGNED A NEW
CONTRACT FOR $600.00 AND USED MY CREDIT CARD FOR THE $125.00 DEPOSIT, ON
4/8/08 I WAS CONTACTED BY THE COMPANY AN INFORMED THE PRICE WAS NOW
$750.00, I TOLD THEM THAT WAS TOO MUCH MONEY, AND ASKED FOR MY DEPOSIT
BACK, THEY TOLD ME NO PROBLEM, BUT IT WOULD TAKE UP TO 10 WORKING DAYS.
ON 4/25/08 I EMAILED THEM TO FIND OUT WHAT WAS TAKING SO LONG, I RECEIVED A
REPLY SAYING THAT THE PAPER WORK GOT LOST AND WOULD RESUBMIT MY
REFUND TO THE PROPER DEPARTMENT. I CONTACTED THEM AGAIN O5/2/08 TO FIND
OUT WHY I HAD NOT RECEIVED MY REFUND, I RECEIVED A REPLY SAYING I WOULD
GET MY REFUND WITHIN 24 TO 48 HOURS. I EMAILED THEM ON 5/11/08 AND 5/13/08
AND DID NOT RECEIVE ANY REPLY, ON 5/15/08 I CALLED ON PHONE AND WAS TOLD IF
I WANTED MY REFUND TO CONTACT MY CREDIT CARD COMPANY.
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