On April 29 I sent a request through a website to several transport companies to have my car shipped from CA to GA. I received several quotes and based on the follow up and cost, I decided to book with Capital. I informed Andy that I needed to be able to pay the full amount of the transport cost with my credit card, which I know is not normal practice for most of these companies, but I thought by being up front we could arrange it or I could be on my way to the next company. Andy informed me that it should not be a problem arranging payment in full with credit card. After looking at other quotes and speaking with Andy, I decided to book with him before he confirmed that I could pay the full balance with a credit card. On May 2, I was charged a deposit/broker fee of $150 plus a $4.95 fee to use my credit card with a tentative pick up on May 5. On May 3, I e-mailed Andy to find out if he had confirmed that I would be able to use my credit card to pay the remaining balance and if not, I would need to cancel my reservation (keep in mind, I am planning on leaving CA on May 6). I sent several e-mails on May 3 without response. On May 4 Andy e-mails me to tell me he will contact me that day to confirm if I would b able to pay with a credit card or not. At that point, I was tired of waiting for a response, so I responded to his e-mail to cancel my reservation immediately. See conversation below.
Please cancel my pick up and refund my deposit immediately.
Thank you.
-Brian
Sent from my Verizon Wireless BlackBerry
From: Andrew Banks
Date: Wed, 4 May 2011 09:44:41 -0400
To:
Subject: Re: Auto Shipping Order Receipt
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Andrew Banks to me
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Why Brian what happened, your schedule for tomorrow pick up
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Because I can't get a definite answer on being able to use my credit card. I need to get this completely squared away. Please cancel and refund my deposit.
Sent from my Verizon Wireless BlackBerry
From: Andrew Banks
Date: Wed, 4 May 2011 09:58:41 -0400
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no problem
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Confirm when complete.
Thanks.
Sent from my Verizon Wireless BlackBerry
From: Andrew Banks
Date: Wed, 4 May 2011 10:03:34 -0400
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Ok it'll be in your acct in 4 to 5 days
Then, later in the morning on May 4, I get a dispatch confirmation e-mail that a vehicle has been dispatched to pick up my car. I e-mailed Andy to find out why I had received such an e-mail. See conversation below.
Andy,
Why did I receive this email?
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Brian I told you we had a driver for you, dont you want to get shipped
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Sincerely,
ANDREW BANKS
Sales Manager
866-346-4322 x101
888-372-3647 FAX
AndrewBanks@capitoltransportandlogistics.com
www.capitoltransportandlogistics.com
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We agreed this morning it would be cancelled, please cancel immediately and refund anything that has been charged.
Sent from my Verizon Wireless BlackBerry
From: Andrew Banks
Date: Wed, 4 May 2011 14:06:06 -0400
To:
Subject: Re: Fw: Vehicle Dispatched
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The trucker can pick it up Tomorrow, Will that work for you
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No, please cancel my reservation and refund my money.
Sent from my Verizon Wireless BlackBerry
From: Andrew Banks
Date: Wed, 4 May 2011 14:09:01 -0400
To:
Subject: Re: Fw: Vehicle Dispatched
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You know what I don't understand you, I provide a service and you cancel, I went over my bosses head to pay it all
and you cancel, I hope I never encounter customers like you again Brian Im sorry totally unprofessional, I do you a favor
because we don't pay the drivers you do, and I made it happen for you
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your a hell of a guy
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You never confirmed I could pay with my credit card, that's the problem and I can't continue to wait. You've been completely unprofessional with me at this point by not obliging what I've asked as a customer.
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From: Andrew Banks
Date: Wed, 4 May 2011 14:13:37 -0400
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Please refund our money immediately.
Sent from my Verizon Wireless BlackBerry
From: Andrew Banks
Date: Wed, 4 May 2011 14:14:02 -0400
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Your wrong buudy I had to get the ok once we get the driver and we did
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It shows in you Acct in 5 to 7 days
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You never told me that and I asked numerous times, so that's on you.
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From: Andrew Banks
Date: Wed, 4 May 2011 14:23:43 -0400
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I thought it was 4-5 according to this mornings email?
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From: Andrew Banks
Date: Wed, 4 May 2011 14:24:29 -0400
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yeah it takes 5 to 7 read the contract
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Needless to say, to this day (15th business day), our refund has NOT been processed even though I have several e-mails from Andy stating it's been processed and I even received a voicemail from their "accounting" department yesterday saying she had JUST processed it and it would be in my account today, NOPE! I feel I have been more than patient and/or understanding at this point. I would never recommend doing business with Capital or Andy Banks. Pay more somewhere else and DO NOT let them process your credit card unless you are SURE everything is handled and booked correctly...and have EVERYTHING in writing.
