WOW...Unbelievable. Jeanette is a genuine client of ours and a very nice lady. Here are some facts: 1. Jeanette never mentioned we transported her Boyfriends car the week before and she was very happy with how things went and booked us for her move. Presumable a 5 star rating for that job is imminent? 2.LSH has done 5 previous jobs for us with no incident. They are a 98.9% rated company. This is the reason we hired them. 3.Pick up: AFTER the carrier was assigned the client couldn't meet them when they wanted and asked them to pick her up after 7pm only.. The carrier went to pick up another client instead and did indeed get back to Jeanette at 10:30pm, not their fault they were trying to accommodate the clients late change of availability. 4.The truck broke down The carrier failed to call anyone to tell them( us included) they were 5 days late on their delivery. Jeanette is right to be mad about this. One simple phone call would have eliminated a lot of stress for everyone. 5.The vehicle was delivered early in the morning as Jeanette CHOSE not to receive the car the night before. 6.You can't complain because the car is 5 days late and in the next breath complain they are delivering too early! 7.The week of the delay I personally spoke to Jeanette at least 4 times to resolve the terrible communication from the carrier. She also spoke to Dakota at least twice this week and called him on the Saturday of delivery. Both Dakota called her back after speaking to the carrier and she wouldn't answer our calls. 8. The carrier agreed a $100 discount to alleviate some of the tension as a gesture of good faith. On delivery Jeanette told the driver she was only paying him $700 (not $1100) and an argument ensued.(This is when she called Capitol) 9.The carrier called me as well to explain the incident and asked me to call the client to explain why she needed to pay the $1100. 10.Without getting into a "he said , she said" scenario, the boyfriend allegedly cursed at the owner of LSH on the phone as well. - hard to really know who said what to whom etc. Sorry about the lengthy response but I'm annoyed that after all our calls, getting the carrier to agree to a discount and always answering and returning her calls we are painted as "took the money and run" simply not so. Cheers!