Company Response Review Report Review
FAILURE TO COMPLETE CONTRACT

Vicki Laskin Submitted this review about Bluestar Auto Movers
Review made Live: 1/15/2008 6:45:00 PM
DO NOT USE. My 82 year old parents contracted Blue Star on a major move - they were moving from their life time home in Texas to mine in Maryland.

We had written clause as to latest date car would be picked up - they never came and my parents had to hire another transport day they were leaving.

They fought my parents and credit card company to keep my parents deposit.

THEY ARE TERRIBLE>
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Maryland
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1940-32
Quote or Order Cost:
$900

Company Response
Yosi Matilsky from Bluestar Auto Movers Submitted this response.
Response Date: 3/25/2008 8:58:00 PM
The deposit was refunded as the vehicle was not moved on our behalf. The order was dispatched and our driver tried to load the vehicle the same day they were leaving. They would not release the vehicle on our behalf, ironically and luckily for our driver, he received the same order from a different agent! Unfortunately delays can occur and we constantly monitor our loads to ensure that they don't by employing only proven carriers with proven fleets.