Company Response Review Report Review
Needs to be investigated

Elizabeth Submitted this review about Best Way Auto Transport
Review made Live: 11/1/2005 2:42:00 PM
These people need to be put out of business immediately !!!!!!!!!

This company is so dishonest; they need to be closed down from operating.

I had similar experience as the first reviewer.

Here are just a few of the many issues:

When the car was FINALLY delivered (with dents) the police had to be called when we refused to pay the extra money the driver demanded.

It took 9 weeks from the time the contract was signed and the car arrived. However, 3.5 of those nine weeks (unbeknownst to us) the car sat in the terminal because according to “Flo” the truck driver forgot to pick the car up. We were never given the option to cancel the order and find a new company.

Vinnie was our salesman – he seems never to be available when I call to complain.

Shelly said he is not sympathetic with our request to be compensated (loss of usage and car rental fees).

This company has provided not only poor service, lied, made mistakes, attempted to extort additional fees from us and delivered the vehicle with dents, they are rude and condescending when we attempt to receive any form of customer service or remedy the situation.

I would not be surprised if a class action lawsuit wasn’t in the works against this company.


Wanted to be clear on the company's identifing information for review readers or those who have issues with Bestway OR perhaps Bestway would like to respond.

BestWay Auto Transoport , Inc
463 Union Av
Westbury, NY 11590
1-888-876-8756
1-914-826-0050 *
1-516-876-8759 (fax)

www.bestwayautotransport.net

MC 529373

Insurance Carrier Details: *
PACIFIC FINANCIAL ASSOCIATION, INC.
Attn: J. PENNY LARSON, PRESIDENT
Address: P. O. BOX 723127
SAN DIEGO, CA US 92172
Telephone: (877) 905 - 1818
Fax: (480) 905 - 3249

* INFORMATION OBTAINED FROM FMCSA

http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_getdetail
Shipment Details
Origin State:
Maryland
Pickup:
Not Provided
Destination State:
California
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
mc529373 customer 150872
Quote or Order Cost:
$996

Company Response
Shelly from Best Way Auto Transport Submitted this response.
Response Date: 3/28/2006 3:52:00 PM
as to the dents if the customer would have submitted a claim we would have processed it with the trucker. we dont maintain any insurance , since we are a broker and dont own any trucks [this is federal law , dot]. the trucker is responsible for the claim.