Company Response Review Report Review
Over charged $100, would not correct

Russ Wennerstrom Submitted this review about Best Transport
Review made Live: 8/18/2010 9:21:00 AM
This shipper over-charged my credit card $100. I contacted this company and their "merchant services" provider 5 times to get this issue corrected. I was initially given lip service, then they became unresponsive and they never corrected the billing issue.

I am now trying to get corrected by disputing the charge with my card holder. It's a pain that I should not need to deal with.

Don't be lured by a low cost quote. They will tell you what you want to hear and then over-charge you. Beware of Best Transport. Also beware of related business D & M Transport.

I received a $100 refund check on 8/19 via FedEx from Central Dispatch of unknown address and without a cover letter. While this is encouraging it is not clear why a check was issued instead of crediting my card. As of this date the check has not cleared my bank. Once it does my rating of Best Transport will be satisfactory.

Check cleared and I now have my $100 returned. It was no fault of Best Transport. It was their company that processes their credit card transactions. Overall I was pleased with the shipping experience. It was the overcharge that soured the experience. This issue has now been resolved
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Russ Wennerstrom
Quote or Order Cost:
$675

Company Response
Jenna Rusche from Best Transport Submitted this response.
Response Date: 8/18/2010 10:38:00 AM
As of June 1st our company was sold. Our new owner of course had to open a new merchant account, which is the company that runs our credit cards. AFTER our previous owners closed their account, our merchant account was still running cards through their account even though they were given the new owner's bank information. All transactions from JUNE 1- JUNE 9th were run on the wrong account. That definitely was not our fault. I enter credit cards in the system, and it is their job to deposit into the correct account. This happened to 42 customers of our customers. I absolutely had no control over this. I realize we are responsible who we hire, but I have called our merchant account company at least 200 times to try to get the issue resolved. What they did was "supposedly" credit our customers and then recharge them to the correct account. I am attaching an apology letter from Central Payment. WE DID NOT OVERCHARGE. I have no control over this situation. I feel terrible that I cannot help my customers with this situation.