Do not use

Jim Cobb Submitted this review about BT Express Auto Transport
Review made Live: 7/14/2005 7:45:00 AM
Contacted BT Express Auto Transport to move our vehicle from the Baltimore/Washington, DC metro area to metro Orlando, FL. They were quick to provide a quote and quick to take our money. Then, no calls from them for 10 days. I doubt we would have heard from them anytime soon.
During the 10 day period, I spoke with them and was advised they were working on our move. They never called us, I had to call them. I fully expected that within 10 days they would have at least lined up transportation. After all they are in the business and we are paying them for their contacts (transporters).
After 10 days we cancelled and now are stuck with a $50.00 service charge and the expectation of a $135.00 refund. AND, our vehicle is still in Maryland.
I would not do business with this company ever again. Express is not in their vocabulary.

Company Response
Jamie Wells from BT Express Auto Transport Submitted this response.
Response Date: 7/14/2005 7:45:00 AM
Our policy is that a vehicle will be moved as quickly as possible in accordance with the customers specifications, we do not guarantee a shipping date at our least expensive pricing level. We require that the customer give us 14 days to work on the transportation of their vehicle. If after 14 days a driver has not been scheduled the customer will receive a 100% refund, this is the only refund policy in the industry that will refund the full amount of the deposit. As mentioned earlier, we are and have been working with some of our younger employees regarding communication with the customer, and are working daily to improve that aspect of our business. At BT Auto Transport, we value all of our customers. When transporting a vehicle, we believe you should research any company you consider using. We recommend that you do not use propaganda sites where the information may come from competitors, or from companies themselves in the case of good reports. Please consider using the Better Business Bureau where all complaints are verified, validated and resolutions are posted. BT Auto Transport transports thousands of vehicles a year, and have a 99% customer satisfaction rating. By visiting the www.bbbonline.com to research companies you are considering, you will find that we are an industry leader in the transportation industry. You will find that the few complaints against our company that have been filed with the BBB have all been resolved or dismissed. Whatever company you choose to go with, we wish you luck with your move.