Company Response Review Report Review
Mixed performance

Daniel Submitted this review about AutoStar Transport Express
Review made Live: 5/3/2016 5:07:00 PM
The positive: The driver, Chris, was prompt, knowledge, and courteous. He picked up at the promised time and delivered on time.

The negative: I was quoted $475. I was reassured several times during the time between the quote and the planned pickup that everything was fine and there would be no problem getting a driver at that price and for that date. The Friday evening before the scheduled pickup on the following Monday, I got an urgent call from Martina saying that the driver was now refusing to pick up my vehicle at the quoted rate and that it would now be $725 if I wanted my car picked up as scheduled. Since I was moving to Michigan the next week I had no choice but to accept. I had read numerous complaints on-line of this "bait and switch" tactic so I was not surprised.
Shipment Details
Origin State:
South Carolina
Pickup:
On Time
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
777825-ZO
Quote or Order Cost:
$725

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 5/4/2016 5:23:00 PM
Hi Daniel, We are sorry to hear you feel you did not have the best experience working with us. We provided you with a quote that we still feel confident would move your vehicle within the contracted dates, however, you had a very tight window to have your vehicle picked up, and it was our duty as your broker, to present you with all the offers we received from drivers. On 04/15/2016 we called you and presented you an offer for an expedited shipping, considering your own request to have your car picked up as quickly as possible. You decided, under no obligation, to accept this offer, and then your vehicle was picked up and delivered on time, as you pointed out. As mentioned before, we are confident we would have found a driver at the quoted priced within the contracted dates, if you had decided not to accept the offer presented to you on 04/15/2106. Please feel free to contact us if you need anything else.