Company Response Review Report Review
Car Transport

Steve DeLucca Submitted this review about AutoStar Transport Express
Review made Live: 2/18/2016 4:58:00 PM
It's hard to trust in a company that is not local & a business that we've never dealt with before. Autostar's customer service was very attentive and professional. Pick up trucking company was thorough and honest. Tracking number was good to have. Whenever we had a question, we were able to get a customer service rep or a return phone call in a timely fashion. We received emails to update the car's status. The only complaint would be that the car had arrived for pick up & according to the email was not ready for pick up. We expected a phone call or another email that said it was ready but we had to call ourselves. The next email indicated that the ready for pick up date had passed. Pick up on the other end was easy. The car was dirty at pick up but we received a carwash voucher. Thank you Autostar!
Shipment Details
Origin State:
Connecticut
Pickup:
On Time
Destination State:
Hawaii
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
754213-KY
Quote or Order Cost:
$2000

Car Condition
  • Vehicle was dirty
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 2/24/2016 6:36:00 PM
From Ben Acevedo 888 802 8250 EXT 2241 Thanks you Steve for that awesome review! I’m really glad we were able to get the vehicle out to Hawaii expeditiously and without any issues. If you need to ship another vehicle or know of someone looking to do it, don´t hesitate to drop Me a line at ben.acevedo@autostartransport.com