Company Response Review Report Review
Good service, but confusion over when the balance was due.

Paul Submitted this review about AutoStar Transport Express
Review made Live: 2/2/2016 6:02:00 PM
We initially understood that we would pay $200 when making the reservation, and $600 cash, cashier's check, or money order when they picked up our vehicle. We paid the initial $200 deposit when we made the reservation, and had $600 cash ready for when the driver showed up to transport the car. The driver did a thorough inspection of the vehicle, had me sign the release paper, and drove the car down the street to his waiting transport truck. I went in the house to get the $600 cash, and when I came out, the driver and my car were gone! So, we called Customer Service so they could have the driver get the cash, and that is when we were told that the remaining money would be paid only at the delivery location. Our son in Iowa, who was to receive the car did not have $600 cash, cashier's check, or Money Order to give the driver, so it was a hassle trying to arrange things on the other end. Otherwise, everything was good. AutoStar Transport Express just needs to clarify its procedure up front.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Iowa
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
758965-FI
Quote or Order Cost:
$800

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 2/3/2016 1:05:00 PM
From: Marie 888-802-8250 Ext 2230: Thank you so much for the great review Paul! I’m very happy to hear that the transportation went smoothly and you are satisfied with the service. Very sorry for the confusion with the payment details. If you or any of your friends need to transport a vehicle please contact me at 888-802-8250 ext 2230 or by email marie.cortelezzi@autostartransport.com