We are sorry to see that the customer did not appreciate the 5 star service that was provided to them. Customer placed their order on July 7th with a first available release date of July 13th. Within one hour of booking the order, we located and assigned a carrier to pick up vehicle on July 13th, the very first day of their contracted time frame. Carrier assigned showed up exactly on the date of July 13th at the pre-determined meeting spot, and then proceeded to transport the vehicle over 1500 miles in only two days. Overall, AutoStar Transport Express found a carrier within one hour, six days ahead of first available date, and the assigned carrier transported safely, damage free in only two days. Customer was in constant communication with both carrier and our customer service agents. Hard to believe that anyone in the industry could have done a better job. For a free quote, and excellent 5 star service please call 888-802-8250 and speak with any of our well trained transport coordinators.