From Barry Courts, 888-802-8250 ext 2229. Thank you for the review John! As John said, the vehicle was at a tough location for the driver so we had to go a different way for pickup. John met the driver at a Home Depot parking lot about 2 miles from where the van was at, John then took the driver to the house, picked up the van, and then drove back to the Home Depot parking lot to load the van on the truck. We had to arrange the delivery in a similar way. The driver took the van to Johns father at his condo, and then Johns father drove him back to his truck. John, if you or someone you know ever needs to transport a vehicle, you know you can count on AutoStar Transport Express to accomplish the transport with a 5-star service. I always can be reached by phone at 888-802-8250 ext. 2229 or by email at barry.courts@autostartransport.com.