Dear Randy, We appreciate all feedback concerning the service provided by AutoStar Transport and Logistics and its carriers . We are very sorry you feel this way about our service since we have an excellent reputation as one of the best and most respected brokers in the nation. Regarding what you state in your e-mail, we can say that we never tell our customers that we have trucks of our own, we do not hide the fact that we are a transport broker. We provide a service in which customers hire our services so that they don’t have to find a carrier on their own which sometimes is quite a difficult and challenging task depending on many variables: the specific vehicle to be transported, the given route, weather conditions, time of the year, etc. We offer our customers a very serious and responsible search to assign the best suitable carrier for them. We provide this service within the first ten business days since service was originally hired (first available pick up date provided by customer). Sometimes there are variables that go beyond our best wishes or desires to help customers, and we are unable to find a suitable carriers in the given time frame. Given this the case (which rarely happens), if the customer wishes to cancel service, as you requested, a full refund is granted. In regards to the communication we have a specific Customer Service team dedicated to assist all of our customers on a daily basis. We are sorry to hear you didn’t have the best experience working with us. If there's anything else you need please fell free to contact us. Thank you Customer Service 888-802-8250 customerservice@autostartransport.com