We appreciate the feedback from our customers with regards to the service that has been provided, especially appreciate our returning customers. Mr. Richard Shakibi has been a returning customer of ours since early 2013, and we have successfully arranged transport for 14 orders for him or his company, and provided an excellent 5 star service. We are grateful for the business Mr. Shakibi has given to us, and feel that a 5 star service has been rendered in all orders. This particular order that Mr. Shakibi is referring to, had complications due to the fact that the vehicle was presented to us as an operational vehicle, when actually it was an inoperable vehicle, and some misunderstanding on delivery date. Never in any of the previous 14 orders was it mentioned that delivery could not be done on a Sunday, and therefore this was the first time this issue had come up. We apologize for the inconvenience this caused Mr. Shakibi, but we had no previous knowledge that vehicles could not be delivered on Sunday. Mr. Shakibis order was originally priced at $700, and with additional fees including INOP fees, storage fees, and bank fees for changing order to full pay, the total came to an additional $650, but we negotiated with the carrier for an increase of only $400. We do try to avoid additional fees whenever and wherever possible, but full disclosure on condition of vehicles, and relevant information needs to be provided by the customer at time of booking. We have many returning customers here at AutoStar Transport and Logistics, and would like to keep Mr Shakibi and his company as a returning customer, and would like another chance to show we can continue to provide a stellar 5 star service.