Company Response Review Report Review
Perfect transportation of my private car

Stacey T. Submitted this review about AutoStar Transport Express
Review made Live: 10/29/2013 5:48:00 PM
This service worked without a hitch. I live in the MIDDLE OF NOWHERE. I wondered if any service could find me a reasonably priced carrier. I was transporting a mini van from Missouri to a family member in Connecticut. As soon as I placed my order with them, they contacted me everyday (not in an annoying way, in a check in sort of way-we are working on your order type thing...a quick message on my phone or an email). I never had any trouble understanding anyone...they all spoke english. (A couple of them have English accents.) (To the person who commented on that...wow...unless you are Native American, I'm pretty sure we all came from "other countries"! I know my grandmother came from Ireland. Sure glad people gave her a chance here...even though she had an accent!) The folks at Autostar were professional, friendly, informative, and overly helpful. There is not one bad thing I can say about them. Their prices were competitive and fair. I dare say I could not have privately transported my vehicle for that price myself-between gas, hotel bills and food, not to mention lost days at work. The driver was prompt, courteous with a clean car and carrier. I opted to meet him at a gas station about two miles from my house because I felt the car carrier would be difficult to maneuver on back roads. He was very appreciative of this. He called me when he was three hours away from the house, then when he was one hour away, and then at 15 minutes away. His GPS told him the ETA. It worked perfectly.
Car arrived safely and about two and a half days later. Nothing else to say. I would 100% use them again.
Shipment Details
Origin State:
Missouri
Pickup:
On Time
Destination State:
Connecticut
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
475539-DW
Quote or Order Cost:
$645

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 10/30/2013 9:41:00 AM
From Yasmin: Hello Stacey, Many thanks for the glowing review, I am so happy all went to plan with the transportation of your Mini-Van. We do pride ourselves on our great customer service .To always keep you the customer in the loop and relay any information to you in regards to updates and outcomes. We here at AutoStar Transport and Logistics always take the time to explain the process and make sure that the customer has a stress free experience throughout the process. If you or any of your friends or family ever need help in the future please call me Toll Free: (888) 802-8250 Ext. 2233 or email yasmin.sairally@autostartransport.com