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DM Submitted this review about AutoStar Transport Express
Review made Live: 10/16/2013 10:03:00 AM
Rodrigo was in contact with me and did the job as promised. I was happy with Auto Star logistics and would use them again.
I have a small concern about the driver: Great guy and very easy going and I would use again in one condition - be honest. I was assured cars are loaded at origin and dropped only at destination to avoid damage. My car was driven 50 miles (I took pictures before and after loading without telling the driver). After I asked he said he needed to use the car. I am happy with the service overall and would have allowed him to use the car if he really needed but just call and ask. Also he said he put gas which was not the case.
Shipment Details
Origin State:
Minnesota
Pickup:
On Time
Destination State:
Maryland
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
462522-DM
Quote or Order Cost:
$475

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 10/16/2013 11:29:00 AM
From Rodrigo: Dimitre, I am glad you enjoyed our service even with the small hiccup. We are sorry the carrier drove the vehicle without prior consent from you, we always request they notify in advance. The carrier sometimes do need to drive vehicles in order to get to pick-up or delivery locations if they cannot reach them in their trucks, they try to keep the distance to a minimum and are of course fully insured to do this. We pride ourselves on being one of the TOP companies nationwide and being 5 star rated so we will do all we can to ensure that it does not happen again. If you or anyone needs a smooth and easy transport please dont hesitate to contact me at AutoStar Transport and Logisitics, Rodrigo 888.802.8250 ext 2224 or email me rodrigo.franca@autostartransport.com. Best regards, Rodrigo.