While we do appreciate feedback from our customers in order to improve our services, we also appreciate ACCURATE feedback, and not fabrications aimed to damage our company in an attempt to extort money from us and the carrier. The inspection report provided by both Mr. Frost and the carrier show the vehicle was received in good condition, with no damage. Despite lack of documentation, AutoStar intervened on Mr. Frost's behalf and got the carrier to agree to pay $200 (the cost of a an exact replacement of the tire). Mr. Frost declined the carrier's offer, and insisted on opening a claim with the carrier's insurance, and an insurance adjustor was assigned. Upon reviewing all the documentation - inspections reports, photos, damage estimates and the actual trailer of the carrier - the insurance company judged the damage to have been impossible to have been caused by the carrier. Furthermore, Mr. Frost requested a quote in January, and then requested an updated quote in March for shipping in May. The price quoted ($2050 for two vehicles) was the price that he paid - it never changed. AutoStar has spent months acting on Mr. Frost's behalf with the carrier and the insurance agency, and it is unfortunate that he feels the need to besmirch our name because things did not go his way with the judgment. AutoStar Transport and Logistics 888-802-8250