From Customer Service: Hi Charles, Thank-you for taking the time to write a review about your experience with Autostar. We worked our very hardest to find not only an enclosed carrier but also a carrier that can move inoperable vehicles in the timeframe provided. We're so thankful that you were willing to assist in the loading and unloading of your vehicle. We do prefer to dispatch trucks with winches for clients with inoperable vehicles but we were pleased that when we presented this particular enclosed truck as an option to you, you gladly accepted! I am particularly pleased to hear that your car arrived safely and was impressed to hear of the pleasant disposition of your driver. It was a pleasure working with you, Regards, Charlotte Zarb- Customer Service & Dispatch-888 802 8250 ext 2225