I appreciate you took a couple of minutes to share your experience. As brokers, we do sincerely care about the outcome of every transportation and value the feedback we receive, especially with regards to the carriers performance. Your review could not highlight any clearer one of the occasional issues customers face in this industry. While our screening for quality and trustworthy carriers rarely fails, due to background checks and rating systems within the industry, it is impossible to predict if a carrier will run into issues on the road, with their truck or other customers schedule or availability. Thankfully you had room for some flexibility with your schedule and apparently no major harm was done. Regardless our Dispatch team is reviewing the situation with the carrier, and we hope to have a future opportunity to make sure the next experience goes much smoother. Thanks again for the feedback. Jose Ortiz - 888-802-8250 ext 2229 - jose.luna@autostartransport.com.