Company Response Review Report Review
My car was damaged during delivery

Arvind Submitted this review about AutoStar Transport Express
Review made Live: 3/17/2012 3:24:00 PM
I chose this company to transport my car from new jersey to california. They had promised that the transport was insured and I will get reimbursed for any damages to the car by Brian. When my car was being delivered the driver broke the muffler. He didnt even have the courtesy to apologize. He was extremely rude. He said he was not responsible for any damages he did outside the car. He was cursing me and abusing me when I told him it was his fault. He told me that it will not be reimbursed. I mentioned that while signing the papers that the car was damaged during delivery. The next day I contacted Brian regarding my experience and he forwarded me to another lady. They told me what the driver told me was incorrect and they needed 2 estimates to be faxed along with the bill of lading. I was having a tough time with 2 estimates because it was not provided to me free of cost. It took me a while to get back to them. When I finally gave them the estimates and pictures they were looking for I did not hear back from them for 2 months. When I followed up with them they said that they are not responsible because I submitted my estimates late. They are one of the most dishonest people you can ever deal with. I am sure the other reviews in this site are made up by their own employees. Stay away from this moving company. It will save you a lot of stress.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
190153-RN
Quote or Order Cost:
$1300

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 3/17/2012 3:54:00 PM
Our Customer Service Department has been working closely with Mr. Srinivasan since June 2011. We take all of our customers' concerns very seriously and respond promptly, and the extensive notes for this order make Mr. Srinivasan's allegations of neglect or dishonsty dumbfounding. His vehicle was confirmed delivered by a fully insured, 5 Star Carrier Company on June 27, 2011 and date stamps on all paperwork and estimates he submitted to us show that he sent them on October 4th, 2011 - more than 3 (THREE) months later. Unfortunately, very rarely, damages occur during cross country transit, and as long as our customers hold up to their end of the bargain in terms of letting us know promptly, we can ensure that all repairs are fully reimbursed. Mary Foley - Quality Control - 888-802-8250 ext 2228.