Company Response Review Report Review
Transport of vehicle

Harry Talmon Submitted this review about AutoStar Transport Express
Review made Live: 12/14/2011 2:54:00 PM
I had a prior contract with another broker that had my contract for over five weeks. I had made numerous calls to the prior broker and I was always told that they did not have a driver available to transport my vehicle. I always had to make the calls and I never received any calls from the broker or e-mails regarding the status of the transport. I do not live in a remote area so I could not understand why no drivers were available. After five weeks I was advised that I might have to increase the cost of the move so I authorized an additional $100.00 just to get the car moved. After another two days I did not get any return calls or correspondence so I contacted Auto Star. Within a period of less than four hours I had my vehicle picked up at my residence and it arrived at it's destination four days later. I would highly recommend AutoStar for any of your transportation needs. I paid more than I had originally expected but in the long run the extra cost was more than justified. AutoStar did not have me sign a contract until they located a driver who could take my vehicle. This was a welcome relief since I am now trying to recoup my deposit from the prior broker who failed to honor my contract.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
232748-ZK
Quote or Order Cost:
$850

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 12/15/2011 9:47:00 AM
Hi there, Harry! Hearing how that other company was messing around with you really ruffled my feathers and I am so glad that you got in touch with me so I could get your vehicle moving- thanks for the positive words and I hope you do get a full refund from your first broker! Taylor Daly 888-802-8250 ex. 2236 -taylor.daly@autostartransport.com