Dear Ellen, Firstly from the start it was a pleasure to deal with you! In this industry, customers seem to get very annoyed when you ring them, only to give them some basic advice so they can do a little research in their own time and thus choose a reputable broker to entrust their vehicle to. Generally, I find people can be a little unpleasant when you try to explain this, all they want to know is the price and hang up- unfortunately they get taken in by the lowest quotes and predatory brokers, then end up being the people that leave horror story reviews that unfortunately we read about on this site. With a little research, a good broker, a fair price and a great customer care team, all moves can go as smooth as yours. Thank you in advance for your referrals.