Company Response Review Report Review
NC to PA

Larry Submitted this review about AutoStar Transport Express
Review made Live: 9/14/2011 8:05:00 PM
The first two available drivers were unable to pick up the vehicle due to circumstances beyond the control of Auto Star and this was frustrating for me. Actually it turned out to be fortunate because of the flooding that the North East experienced at this time, but Ben at Auto Star was in touch with me regularly. A few days later I surprisingly received a call from the driver stating that he picked up my car and will deliver it the next day. It arrived as promised and soon after Amber called to make sure everything went well. It certainly did! The rate was great and after wondering if I made the right move purchasing a car several hundred miles away I was relieved and very pleased.
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Moreira
Quote or Order Cost:
$450

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 9/15/2011 12:47:00 PM
Hi Larry. Amber and I would like to thank you for such a kind review. It is very unusual that two carriers cancel on us and even more unusual to have such a cool and collected customer in what can be a frustrating situation. Thank you for your patience whilst we made new arrangements, obviously this makes our job a whole lot easier and in turn helps us to provide a better service. We hope that if you need anything in the future you will not hesitate to call us. 888-802-8250 - Ben Ext. 2232 ben.moreira@autostartransport.com and Amber in customer service Ext. 2255 amber.patino@autostartransport.com