I am really sorry you feel that way. Let me just remind you that the vehicle you purchase was from Copart. This particular auction takes a picture of your vehicle today and it does not refresh them until it sells. It could be one day, one week, one month. The cars are all salvage, crashed and non running, and they are sitting in their yard with no security. Copart policy is that they are not responsible for anything missing in the vehicle , including the key, even when they sell you a vehicle and the description says it does have a key. We picked up your vehicle right away, and delivered on time. Furthermore, We deliver your vehicle in a flat bed directly to your yard. We have not taken anything from it, the vehicle is fork on to our truck. By the way, none of my reviews are fabricated, you just said it that we were recommended by word of mouth.