Lance Staab 360.406.4893 lance@autoshippinggroup.com Phil Thank you for you input on the service. I will do my best to make sure I fully communicate with all my customers, I know I did not reach out to you that much but Agnes was my main contact point since she was the one that set it up and was at the pick up point. I will definitely work on touching base with both parties. Also, the send all customers a Carrier information email that states the way payment is dispersed and the methods. this was sent out a week before the scheduled pick up date. I am sorry you did not read it