Company Response Review Report Review
BMW 4 Series Enclosed Shipment

Cameron Submitted this review about Auto Shipping Group LLC
Review made Live: 5/12/2015 8:41:00 AM
After seeing the reviews here prior to shipping my car, I had high expectation for this service. I was relocating from PA to WA and needed to ship my vehicle. The quote was a bit expensive but I felt as though it was worth it for good service. This turned out to be a complete mistake.

NOTE: Prior to shipping the vehicle, I took the car to a dealer for a complete detail to ensure any damage was visible upon receipt, especially in an enclosed carrier.

From the beginning, I was called multiple times for pickups outside my 5 day shipping window. Once a carrier was identified, I was told the car was to be picked up 3/20. On 3/18, I was contacted by the carrier that he wanted to take my car in 12 hrs, a day earlier than agreed upon. After flexing my work schedule to accommodate, the carrier didn't arrive until 3 hrs after the time he scheduled.

The scheduled delivery window was 7-10 days. I was contacted by the carrier on 3/28 that the car will be delivered either 3/29 or 3/30. I notified the carrier that I will only be able to pick the vehicle up in the afternoon on 3/30 since it was my first day at my new employer. No issue was raised. The following day I was informed the car would be dropped off 3/30 and I HAD to pick the car up in the AM. I told him I wasn't available. "I will come before you go to work," he said. I start work at 6 AM local time and it would be pitch black with no way to inspect the car. We agreed on 7 AM and I had my mom pick the car up.

The next day, we never received a phone call until after 9 AM. "sorry, I over slept" was his excuse. Normally, I wouldn't complain about small issues like this but when you pay over $2K for a service, it better be excellent. This was far from it. After making a big issue about what time to meet me to pick the car up, he was the one tardy.

Now to the real issue. Remember, my car was detailed by a dealer prior to shipment. When the car was moved off the trailer, the two individuals were throwing around dirty rags and climbing all over my vehicle (including climbing in the passenger window to even get in the car). After the car was in the light, the car was COVERED in mud and dirt. It looked as if the car was driven off road. Per policy, the vehicle couldn't be released unless the forms were signed for receipt which my mother did UNWILLINGLY because the car was completely filthy with no hope of being inspected.

After getting the car home and washed, SIGNIFICANT damage was done to both the driver side and passenger side doors. Scratches ran through the clear coat and into the body of the car. The entire car was covered with light scratches in the clear coat. I've now paid $2K for this service? I called Auto Shipping Group and was provided insurance info (which was was wrong since the carrier's insurance had dropped them). I was able to find the correct info after a second call to ASG.

I put in claim to the carriers insurance. The damage was quoted at $1,300 but the insurance company rejected the claim stating the damage isn't covered due to Peril Insurance. After multiple calls to ASG, there was nothing resolved with this issue. All I got after MULTIPLE HOURS of phone calls was an email suggesting I go after the carrier for damages. There was no responsibility taken. My latest phone calls have been ignored and not returned.

I've since filed a claim with my insurance company which is doing research on who is at fault since it is not clear that ASG was doing the proper due diligence to ensure the carrier had proper cargo insurance. After talking to the carrier's insurance company, there is no clarity as to what kind of insurance the cargo company even carried and ASG did ZERO homework on this carrier before recommending the carrier to me.

Does this sound like premium service to you? Would you want to be treated this way? I'm currently out $2,200 plus the damages to my car which is approximately another $1,300. $3,500 to be treated like this and spend hours trying to get the issue resolved with no help from ASG. Oh, ASG also informed me that they 'dropped' this carrier as a result of my experience. Yet, they have done NOTHING to better my experience.

My recommendation, find someone else to do this job. They will certainly do it much better than Auto Shipping Group.
Shipment Details
Origin State:
Washington
Pickup:
Early
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1015185
Quote or Order Cost:
$2250

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 5/12/2015 9:34:00 AM
Selina@Autoshippinggroup.com 360-406-4885 Cameron, We do want to apologize for the damage. The carrier is covered by insurance, and you were sent that information. Nothing was noted on the bill of lading at delivery, so that shows the insurance company that you received the vehicle is acceptable condition. It is in our terms and conditions that I will show you down below that you signed with our company. Also carriers are subject to delays, and we have no control over that. Again we are sorry that you did not have a pleasant experience. The reason you spent over $2000 was because you went with an enclosed carrier vs an open carrier. An open carrier would have been less expensive. Below are the terms that pertain to your order which you signed and agreed to. http://autoshippinggroup.com/terms-and-conditions/ 1. Auto Shipping Group Inc. agrees to have vehicle(s) described in quotation shipped on or about the dates requested. Auto Shipping Group Inc. will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Auto Shipping Group Inc. does not guarantee a specific pickup or delivery date. The normal pick up time frame is 1 to 10 business days. 11. If damage should occur, all moneys owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading, and signed by driver and shipper, regardless of weather, or time of day. Signing the bill of lading without any notation of damage verifies that shipper or his agent has received the said vehicle in good condition, and that Auto Shipping Group Inc. and its agents are relieved of any further responsibility. Shipper or his agent MUST check vehicle thoroughly. 12. Auto Shipping Group Inc. and its agents must also be notified of any damage by phone within 24 hours. Shipper must submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. Auto Shipping Group Inc. will support you in this effort should such a problem occur, but in no way will Auto Shipping Group Inc. accept responsibility for any negligence of the assigned carrier. If your vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider OR pursue the enclosed transport option. 13. Shipper specifically waives any right to judicature of this matter at any other location. Auto Shipping Group Inc. can only be liable for up to the amount of the deposit located on your quotation. In no case can Auto Shipping Group Inc. be held liable for the designated carrier’s damage. Auto Shipping Group Inc. will provide carriers insurance certificate and carrier information should any controversy arise. 15. Auto Shipping Group Inc. is a licensed and bonded Property Broker. WE are responsible for booking the shipment of cars with a licensed Motor Carrier Corporation, who handle their own damage claims. It may take a few weeks to process your claim, since the drivers must return to their terminals with the original Bill of Lading condition reports. Auto Shipping Group Inc. does not transport your vehicle or ensure it’s transport. Auto Shipping Group Inc. provides the services of finding a licensed (by the Dept. of Transportation), and logistically bringing the Carrier and the Customer together.