Company Response Review Report Review
Company only OK

Stephen Waterbrook Submitted this review about Auto Shipping Group LLC
Review made Live: 1/5/2015 12:36:00 PM
Overall our vehicle transport service was only OK. Pick-up was on time, delivery was early and communication was maintained throughout. However, upon receiving our cars, one was quite dirty on the inside with stains on the leather seat that still won't come off. Also, we were told that the cars would be delivered to our new home, only to be told we would meet in our new town the day before delivery, yet in the end we were driven by an employee 35 miles away from where we were originally told our cars would be delivered. Our ride with the employee was in a car with no seat belts and the driver was extremely unfriendly and unsafe. We were also quoted an original price and three days before our cars were to be picked up the price had gone up by several hundred dollars.
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1013067
Quote or Order Cost:
$2200

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 1/6/2015 3:56:00 PM
Lance Staab 360-406-4893 lance@autoshippinggroup.com...Stephen..We appreciate your business and I enjoyed working with you. It is not commonplace for any customer to have to travel this type of distance to receive their vehicles. I discounted what I could off the original quote price to help buffer the inconvenience. This is the first I'm hearing about dirt inside your vehicle. Had that been noted at time of delivery we could have helped point that out to the carrier and remedied the situation. Again, I enjoyed working with you and your comments are duly noted for ways we can improve in the future.