Company Response Review Report Review
Poor Service

Lowell Suderman Submitted this review about Angels Moving Autos
Review made Live: 2/16/2006 7:11:00 PM
I chose Angles Moving because they were rate no. 2, but after my experience I would not recomend using Angles. My vehicle was actually never picked up. I received a quote for $1020, but when I went to book the order I was told it would be $1200, since I was already in the process I continued to book the order. After 16 days I could not wait any more to have my vehicle picked up so I called them and wanted to find out why it was taking so long to pick up my vehicle, I was told I needed to pay more money if I really wanted my vehicle picked up. I never received a return call, and had to call at least four times before I could get an answer. Angles Moving made no effort to have my vehicle picked up, they appear to be only in it for the easy money, if you want real service, you need to find a different company. I also believe Angles Moving takes one of the highest commissions, which leaves less money for the trucker. As you know there are many companies out there trying to get your business, Angles Moving will never get my buisness again.
Shipment Details
Origin State:
Alabama
Pickup:
Never
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
449794
Quote or Order Cost:
$1200

Company Response
Dina from Angels Moving Autos Submitted this response.
Response Date: 2/16/2006 8:39:00 PM
Dear Sir, The original quote that you received was an automated quote of $1020. We at Angels Moving Auto’s sent you a corrected quote of $1200 to correct the price due to the actual locations in Alabama and in Oregon. We never charged your card and we tried to accommodate you when you did call our office on 2/15. We at Angels did advise you that the price may have been under quoted and that we would continue to look for a carrier at the price quoted of $1200. We also informed you that, if you needed to move your vehicle sooner you might have wanted to add $100 more to the driver’s money. We were willing to give you a $50 discount from our scheduling fee to also increase the driver’s money by $150. In conclusion it does state in our contract, on line 1., which you signed and sent back on 2/2/06, that ANGELS MOVING AUTO'S OR IT'S AGENTS DO NO GUARANTEE A SPECIFIC PICKUP OR DELIVERY DATE. Thank you.