This order is not as complicated as the customer would make it seem. When we book an order we require that a contract be signed and sent back to us before we can ship a vehicle. We emailed this customer daily after they first contacted us to book. Every email request was sent back with a "read" receipt so we know that they got it. Howeverm they either deleted or just ignored our requests for a signed contract. When we finally did get in touch with them, and received a signed contract, it was already June 4th, we then assigned this to the next truck coming through, which was one week later. When my trucker called the customer he made arrangements to pick up the load, but in a cruel joke, the customer waited until the trucker showed up and then called us to cancel. They had booked with another company that had picked up earlier that day. They ended up wasting ours and our truckers time, not to mention costing a lot in lost fuel & time. Thenm they have the nerve to give us a bad review? I believe this is unfair, but all I can do is respond with our side. Thank you.