Company Response Review Report Review
AUTO RELOCATION

BEVERLY Submitted this review about American Auto Relocation Pros.
Review made Live: 6/9/2008 10:28:00 AM
THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD WITH AUTO MOVERS. MEAN, RUDE, AND ARROGANT ARE ONLY A FEW OF THE ADJECTIVES I CAN USE TO DISCRIBE MY EXPERIENCE WITH THIS TERRIBLE COMPANY. FORTUNALLY I WAS SMART ENOUGH TO HIRE ANOTHER COMPANY AFTER THE THIRD DAY OF NO RESPONSE AND NO CO-OPERATION FROM THEM. I WILL REPORT THEM TO THE ATTORNEY GENERALS OFFICE AND I HOPE EVEYONE ELSE WILL ALSO. MAYBE WE CAN SHUT THIS COMPANY DOWN. THIS EXPERIENCE CAUSED MY ELDERLY FATHER SO MUCH STRESS THAT HE ENDED UP IN THE HOSPITAL. PEOPLE WHO PREY ON ELDERLY AND THOSE WHO ARE WILLING TO PAY A FAIR PRICE SHOULD BE PUNISHED OR PUT OUT OF BUSINESS.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Rhode Island
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1260846
Quote or Order Cost:
$625

Company Response
Dianne from American Auto Relocation Pros. Submitted this response.
Response Date: 6/9/2008 10:43:00 AM
This customer had an order booked for a FL to RI shipment for 6/2. We called her on 6/1 to set up a time and she informed me that she decided to cancel her order because I could not give her an EXACT time of pick up a week PRIOR to shipping. I explained that we do not have specific times until 24 hours prior, she got upset, told me that was unreasonable, and that I had to credit her account for a refund of her deposit. I refunded what she was owed that same day. Honestly, this review is just crazy.