Company Response Review Report Review
review

c williams Submitted this review about AmeriFreight Car Shipping
Review made Live: 10/15/2010 12:15:00 PM
I would say that this company did a fine job. I had used a differnet company on a previous move, which I found to be outstanding, but they are no longer in business. I did not like that I left three voicemails on the main/office phone number, which I got online on the Ameri Freight website, and never got called back. The person who recommended Ameri Freight had given me a different number, and I was called back from that number. I also did not like that the 5-7 day window was not honored. It was on the 8th day, but I would have made arrangements to store my car in a different location if I had known it was going to take more than seven days, as I really inconvienced someone by having my car there for that long. I also did not like that the driver delivering the car did not communicate with me very much. He called the night before to let me know he was in the state, and told me the delivery would be between 3 and 5:00. I planned my entire day around that time frame. I was also told that he would call when he was about an hour away, and he did not return my phone calls when I wanted an update at 4:45pm. I was finally called at 6pm (already an hour late) and told it would be close to 7:00....I feel I should have been told about the extra 2 hours several hours before that. Overall, the service was fine and the price was reasonable.
Shipment Details
Origin State:
Georgia
Pickup:
Late
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
920900650-ZB
Quote or Order Cost:
$530

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 10/18/2010 11:13:00 AM
To contact anyone from our sales team direct, please call 678-369-4162 and 678-369-0942. We are pleased to hear that another customer was happy with our services. Our sales staff receive salaries only. NO COMMISSIONS. These reviews affect their personal performance appraisals. That is why they will spend time and effort with EVERY customer until he/she is totally satisfied and taken care of. We are with you end to end.