Company Response Review Report Review
Amerifreight service review

Juan De Alba Submitted this review about AmeriFreight Car Shipping
Review made Live: 11/3/2008 6:34:00 PM
Overall I was not impressed or happy with the Amerifreight service I received. I paid an extra $150.00 to have an “Expedited/Priority” pickup for my car… Ha! My car should’ve been picked up within a three business day time frame from the day I paid and placed my order and it was not picked up until four or five days later. So it was a real inconvenience… especially, when you are military active duty trying to move out of a rented house with an antic car that usually stays in the garage. My car was picked up late and delivered at a later date than I originally anticipated AND I did not receive the money I paid extra for my car to be picked up with their expedited service. Also, I was not really kept informed on a specific day my car was to be picked up. So you’re basically at Amerifreights mercy once you sign a contract… In the future, I was told to go with a car moving service that advertises in a reputable car magazine… so at least if there’s any problems the magazine are usually willing to pull their ad.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
New Mexico
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Amy Woods
Quote or Order Cost:
$1250

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 11/4/2008 12:54:00 PM
Juan chose to ship with the Priority Rate option. As stated on our order forms, the priority rate is an expedited rate we offer to our customers with a pickup window of 1-2 business days. Our team will do everything in our power to get the vehicle picked up within this time frame. However, it does happen that occaisonally a carrier is not available for that route at that specific time. When this happens, the customer has the choice to continue at the Priority Rate with a $50 discount or cancel with a full refund. Delivery dates in priority shipments are always estimated dates. We normally make customers well aware of these conditions. We apologize to Juan if he was not well informed on this and we will endeavour to make sure we stress this to all future customers.