DSM to CLT - 2 Vehicles - Household Move
Randy Rote
Submitted this review about
AmeriFreight Car Shipping
Review made Live: 9/11/2015 12:07:00 AM
This shipment was made to support a household move from Des Moines, IA to Charlotte, NC. Two vehicles were shipped on time, arrived early, and in good condition. Responses were prompt when questions were asked, and the initial engagement was easy.
There were some difficulties with this move due to my unique circumstances. The order was accepted on Aug 3, and the carrier assigned on Sep 3. My move out date was Sep 8, and this was the preferred date for pickup. A date of Sep 4 was given as the earliest available pickup.
The carrier was assigned on Sep 3. This left no time to negotiate delivery times and select another carrier if needed. The selected carrier was a small operation that offered fast, direct delivery, but could not hold the vehicles until my expected arrival on Sep 11. I had to fly back to Charlotte from Des Moines on my move out day to receive the shipment. This increased the cost of the move significantly.
Pickup was made on Sep 5. and delivery was made on Sep 9. The carrier did what they could to delay delivery for me, but they were unable to hold the vehicles for the six days required for this shipment.
If I were to redo this move, I would have selected my household mover's auto transport option. The final monetary cost was roughly the same and the time lost in travel added an additional burden.
AmeriFreight was able to provide the requested service with an otherwise good experience. They were unable to accommodate my preferred schedule on this route. Consider arranging priority services, or authorizing more aggressive offers to carriers with more lead time if you have similar circumstances.
Company Response
AmeriFreight from
AmeriFreight Car Shipping Submitted this response.
Response Date: 9/12/2015 12:38:00 PM
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