Review Report Review
Late pick up and delivery

Dave Submitted this review about AmeriFreight Car Shipping
Review made Live: 4/24/2015 1:12:00 AM
We agreed to pay an additional $300 to shorten the time frame of pick up from 15 days to 5 days since we would be dependent on this vehicle upon arrival at our destination. Time was critical on this move and Ali, the representative, assumed that the vehicle would be picked up and delivered on time. As the days continued to pass the 5 day mark, I called Ali and asked what the problem was. She stated the destinations we not close enough to big city terminals. I informed her that I could drop the vehicle off in Savannah and be willing to travel to Seattle for pick up. Several days later, I had to leave the area and report to Seattle with leaving a friend responsible for the release of the vehicle to the driver. The actual pick up of the vehicle was 12 days after the first available pick up day. The delivery was a week late and we had to rent a vehicle during that time. The driver was not reachable until a day before drop off, when he called to find a place to meet. Besides being dirty, the vehicle was undamaged. I called Ali and then a manager to ask for a portion of the $300 difference for the late pick up and assist with the cost of the rental. $300 happened to also be the amount of the fee that AmeriFreight charges for advertising the offer to drivers. They refused! I would recommend going directly through an actually car transport company and forget the middle man like AmeriFreight that are not capable of keeping their promises.
Shipment Details
Origin State:
South Carolina
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940060071-SU
Quote or Order Cost:
$1760

Car Condition
  • Vehicle was dirty