Our sincere apologies for this customer. Yes we neglected to confirm with the customer that his order was cancelled. Although we can try make up all types of reasons why we failed we did not perform as expected. All monies have been refunded and we have communicated since the review was posted. It sometimes does happen that we perform below our and customers expectations and we will do our best to correct the issues. But we are proud of our overwhelmingly positive reviews from our customers.