Company Response Review Report Review
Price raised but failed to meet promise

C. Allen Submitted this review about All States Car Transport
Review made Live: 1/20/2012 1:34:00 PM
My "guarantee pricing of $825" was raised to $875. with the promise that my car would be picked up a day early. I was returning home and wanted the car asap. I was told pickup would be on 12-27-11, waited until 3pm (pacific time), and called All States to find out what had happened. They assured me that the car would be picked up that day. When I called the driver at 4pm, he said All States hadn't notified him by 2pm and he had to leave area. He scheduled pickup for next day but I was still charged $875. I made 4 calls during this process, each time being put on hold for an extended amount of time and each time being connected to a different person. The response was "read the contract" followed by a hangup. Unfortunately, I did not get the earlier date promised into the contract, just a lot of double talk and the raising of the "guaranteed for 21 day price." Buyer Beware!
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Rhode Island
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
100560-JE
Quote or Order Cost:
$875

Company Response
Danit from All States Car Transport Submitted this response.
Response Date: 1/24/2012 3:28:00 PM
Allow us to start by saying that you reserved a new order on 12/26/2011 at 2:58pm ET , your 1st available pick up was placed for the 27th , which in our contract it states allow us 7 business days to get your vehicle picked up. The price that you were quoted of $825 is not a guaranteed rate, it’s a quote. However by 12/27/2011 at approximately 1:43pm we had a driver that called in for your load for pick up on the same day and drop your load within 7-10 days. We called you; there was no answer so we left messages, you call back. At 4:02 pm our sales rep. Marco, finally reached you and gave you the details, which was that we have a driver and he is requesting 50 dollars more, he will pick up your load the same day and drop 7-10 days, you agreed to price increase, which you are not obligated too, so we proceeded ahead and we sent you the new order form which has the new price of $875 on it. We received your new form by 4:19pm ET, by the time we received it carrier was already full unfortunately, but he was able to make arrangements and send out his next truck to pick you up the following day 12/28/2011 at 8:30 am and delivered by1/09/2012. In conclusion, to all of this we were able to meet our company’s mission statement and get your vehicle picked up before the 7 days that we require our customers to give us, We are sorry that, you feel that you were misled and not dealt with appropriately, but here at All States car transport our mission is to provide superior car transport services through understanding our valued customer needs and delivering vehicle(s) with a seamless process, state to state and intentional. We are a full service car transport company and are skilled to provide superior expertise, and we will continue succeeding in doing so, We can offer you a discount on your next transport just to make sour that you are happy with the services you get please contact me directly as I already spoke with you over the phone as the owner of All States I am prod of my company and what we standing for SERVICING you as a customer. Thank You Danit