I'm currently in the Army and stationed in Florida. My family and I are relocating to Maryland in the end of October. About a month ago I signed up to get quotes from various auto transport companies to ship my car from Florida to Maryland. I received phone calls and emails with price quotes ranging from $650-$800.
Peter from All Country Transport contacted me and gave me the lowest quote yet over the phone. I was driving and didn't have the chance to look up the reviews on this company with the BBB or other consumer protection sites. To lock in the price and the shipment two months out Peter wanted a $150 deposit. I wasn't given a disclosure that the deposit was non-refundable if the shipment was cancelled, or that we had a binding contract.
The next day I received the blank contract to sign from Peter. I decided that I wanted to drive up to Maryland to look at some houses and that I didn't need my car transported any longer. When I sent a cancellation notice to Peter and asked for my deposit, he said "I'll See What I Can Do". Then he said his driver had the deposit, although it was two months out from being shipped.
I reminded him that I never signed a contract, and was never given a disclosure. Peter then said it was a binding contract according to three lawyers, Mastercard, and Visa. I can't make this stuff up! I then decided I was done trying to deal with him and his dishonest and unprofessional company. I opened a dispute with my credit card company, and gave them the whole story.
Two weeks after cancelling the shipment with Peter, I got a call from Frank. Frank notified me that my car was dispatched to be picked up in forty five days. If it was closer to the pick up date their scam might have actually worked. Frank was surprised to find out that I had cancelled the shipment, and promised to get my deposit back. I didn't receive another call from Frank. I did however get a notification from my credit card company that $150 had been deposited back to my account. Obviously, Peter's legal guidance was as poor as his customer service. Do your research before choosing a transport company. I've read so many bad reviews about this company, and they are all similar. The classic bait and switch pricing scam!
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Maryland
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Peter
Quote or Order Cost:
$550
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