Company Response Review Report Review
No pick up

Judy Barter Submitted this review about All America Auto Transport
Review made Live: 11/21/2006 12:00:00 PM
My husband and I scheduled a pick -up -Final order on Oct. 26,2006(had contacted them previous and told them we would let them know a date for the car to be picked-up. Since they needed several days, we told them anywhere from the 26th untill Nov. 1, which was the absolute date as we needed to leave N.Y. that day and head for Az. I called each day from the 26th on that the car was available but could not get a time frame. In fact, on the 30th they said they would pick the car up that day or by Tues. the next day. No one called or showed up. The main thing they were concerned about was that I fax them the signed Credit card authorization. I did this and then they said I must sign another area on the same piece of paper. This states that I had read a contract that they never made available to me. I have no piece of paper ever at my disposal that is a contract or tells me any cancellation policy or charge for this. On the morning of Nov. 1st, I again called and ask where the driver was , they said they did not have one and it might be several more days. I told the woman that answered the phone we had to leave and could no longer wait, and she said "fine" and hung up. The company has now charged my account $50. for cancellation. They did NOT provide the proper papers, Never provided a "contract" to me andnever followed up with what they said they would do. I would never call this company again. When I tried to call and ask about and get the $50. returned, Kirt was rude and augurmenative.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
57902
Quote or Order Cost:
$1049

Company Response
Steve Walter from All America Auto Transport Submitted this response.
Response Date: 3/6/2007 3:10:00 PM
Ms. Barter set up a shipping order with our company on 10/26, and wanted us to pick this up by November 1st. They placed their order a day before we hit the weekend. Truckers call in to our dispatch office Monday thru Friday, so over the weekend we lost 2 days. Most of our customer's who are on a tight pick up schedule like this usually set up their order a week to 2 weeks in advance to ensure that a carrier can reserve a space for their vehicle within that exact timeframe. Normally pick up time is 1-3 days on average. Unfortunately, this customer was shipping their car out of Fishkill, NY. There are not as many trucks that ship out of this location, and they did not pay any extra for expedited service which we would give as an option to a customer in these circumstances. We include a copy of our contract with all information that we send a customer prior to shipment. When Ms. Barter sent over her shipping order, she did not sign and Ms. Barter said that she would refax with her signature. If she had indicated to me that somehow she was missing the contract, I would have had no problem faxing over a copy of the contract to her before having her sign saying that she agreed to the terms and conditions. Our contract is also located on our website at www.aaat.com. If a customer cancels an order with our company within the window of a week from the availability date, their is a $50 administration fee. This covers the time and work that we have put in to schedule a truck. If there has been no pick up witihin a week, we would fully refund the deposit.