Company Response Review Report Review
Fair job, but not ideal

Pete Submitted this review about Agape Auto Transport LLC
Review made Live: 2/23/2009 3:34:00 PM
My experience with Agape Auto Transport was not without a fair amount of frustration, confusion, mistakes, and tardiness. However, in light of the fact that they are just brokers and not the actual transporters themselves, I think they did a fair job.

First of all, I got quotes from 12 different transporters/brokers, and Agape had the 2nd best price next to Honey Bee Auto Transport. I did my homework though, and decided on Agape due to their A- rating with the better business bureau, which was the highest of any company I received a quote from.

The first date available was Monday 2/9, and Agape arranged for Steve from All About Auto Transport to pickup the vehicle 2/11 and deliver on 2/13. This would have been ideal. I was only going to be present at the delivery location 2/13-2/15 so I had a small window of time to accept delivery.

A couple days before the pickup date, Candie from Agape called me to say that the driver's truck needed repair and that he was stuck in California and would not be able to pick my vehicle up on time, but that they would search for other carriers to get the job done on my timeline. Candie was professional and courteous at that point.

The day before the originally scheduled pickup, I got an email from Agape, stating that the truck was fixed and the Driver would still be able to pick up my vehicle on 2/11 as planned. I was pleasantly surprised by the news.

The next day, no one showed up to pickup the vehicle. I called Candie and she said that the Driver's dispatcher had made a mistake and given them false information and that the driver would not be able to pickup until Saturday 2/14. I was frustrated that I had to call her to find this out. She claimed she left a message, but it was difficult to believe because I never received it and my voicemail is reliable. She also sent an email which wasn't received until after our conversation. This became a big problem because I would not be there for pickup. I tried to find another carrier at the last minute to no avail.

Finally, on 2/12 I decided to stay with Agape, and just leave the car with a friend. I emailed Candie all the info to change the pickup location and asked her to address my concerns about pickup and delivery in the dark. At this point, Candie gave up on communication with me. She just gave me the phone number to the truck driver and I never got another call or email from her. She never addressed my concerns. The driver came late friday afternoon 2/13, even though 2/14 was the date he told me (which would have been more convenient at that point). He cut it close, but everything went well.

The Driver was polite and well-mannered and stayed in touch with me during transit, but delivery was again late. He delivered after dark sunday night, and I had already left the delivery location. My wife received the car, and it was difficult to really inspect the car for damages at night. Luckily there were no damages of any kind and the driver was kind and understanding to my wife. In the end, despite the fact that I was not present for pickup or delivery and all the back and forth confusion with pickup date, I was satisifed with the end result. My car was safely transported, and the Driver's issues were outside of Agape's control. I would consider using Agape again, if the price was right, but I won't forget that their customer service left room for improvement.
Shipment Details
Origin State:
Nevada
Pickup:
Late
Destination State:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
72240-TZ
Quote or Order Cost:
$565

Company Response
Rebekah A from Agape Auto Transport LLC Submitted this response.
Response Date: 2/23/2009 4:15:00 PM
Although we did have a very small window to work with, we were able to secure a carrier for Mr. Peter Shields. The driver did run into a delay due to unavoidable mechanical issues. We did keep Mr. Shields informed as we were informed. There were no other carriers available at that time for delivery only on Feb. 13-15. It was concerning for us, as well as Mr. Shields, when it looked like the driver might not make the delivery day. However, we were able to confirm with them that they would make the deadline. We appreciate Mr. Shields feedback. We do disagree with his statement that we gave up communicating with him. This is not true at all. We spoke with him daily. And updated him with any new information we had. We always provide our customers the name and phone number of the carrier. We never meant to make Mr. Shields feel like he could not contact us for any information or for updates. We appreciate his business very much and wish him all the best.